Privacy Policy

  • Privacy

PRIVACY POLICY SUMMARY

  • Data Collection: We collect personal information (names, contact details, and business registration) solely for order processing, legal compliance, and improving your user experience.
  • Protection: In alignment with Ghana’s Data Protection Act, 2012 (Act 843), we implement appropriate security measures to prevent unauthorized access to your information.
  • Third-Party Disclosure: We do not sell your data. We only share necessary information with logistics partners (e.g., couriers) or our primary supplier, Amrod, to fulfill your orders.
  • User Rights: You may request access to, correction of, or deletion of your personal data by contacting our team at info@nxtpromo.com
 

FORCE MAJEURE

NxtPromo Ghana Limited shall not be liable for any failure to perform our obligations due to events beyond our control. This includes, but is not limited to: strikes, port delays (Tema/Takoradi), global shipping disruptions, fire, floods, acts of God, or government interference. If such an event continues for more than 90 days, either party may cancel the affected portion of the agreement.

GOVERNING LAW & ARBITRATION

  • Jurisdiction: These terms are governed by the laws of the Republic of Ghana, including the Electronic Transactions Act, 2008 (Act 772) and the Consumer Protection laws.
  • Dispute Resolution: Any disputes that cannot be settled through mutual negotiation shall be resolved through arbitration in Accra, Ghana, in accordance with the rules of the Ghana Arbitration Centre.

SAMPLE POLICY

  • Purchase of Samples: Samples are available for purchase to assist in closing deals. All sample orders must be paid in full before collection or dispatch.
  • Unpaid Samples: Sample invoices not settled within 5 working days will be automatically cancelled.
  • Returns of Samples: * Samples with a unit price below GHS 30.00 are non-returnable.
  • Branded items, consumables, and perishables are non-returnable.
  • High-value samples (above GHS 30.00) may be returned for credit if they are in original, undamaged packaging and returned within 7 days of receipt.
  • Processing: Returns are subject to inspection. It may take up to 7 days to process a credit note for returned samples.

ARTWORK & BRANDING POLICY

  • Submission: Artwork must be submitted in vector format (.AI, .EPS, .PDF, or .CDR). High-resolution JPEGs (over 600dpi) may be accepted but may incur a redrawing fee of GHS 150.00.
  • Approval: Branding will only commence after written online approval of the layout and receipt of full payment.
  • Errors: Once you approve a layout, NxtPromo is not responsible for any spelling or design errors. Please check sizes, colors, and spelling carefully.
  • Color Matching: We aim for the closest possible match to Pantone colors but do not guarantee a 100% match due to varying material textures (e.g., metal vs. fabric).

DISPLAY & WORKWEAR SPECIAL TERMS

  • Display Hardware: Display hardware (Banners, Gazebos, etc.) comes with a limited 3-year mechanical warranty. This excludes damage from mishandling or extreme weather.
  • Display Skins: Printed skins have a limited 3-month fade warranty. Overexposure to harsh Ghanaian sunlight will naturally reduce the lifespan of the print.
  • Workwear Sets (Conti Suits): According to industry standards, Conti Suits are sold as sets where the trousers are 2 sizes smaller than the jacket. For example, a Size 34 set includes a Size 34 jacket and Size 30 pants. Please verify sizing before ordering, as branded workwear cannot be returned.

DOMICILIUM & NOTICES

For all legal and formal correspondence: NxtPromo Ghana Limited Address: Osu, Accra, Ghana Phone: +233 256286862 / 0208441477 Email: info@nxtpromo.com Website: www.nxtpromo.com

GENERAL

  • Entire Agreement: This document constitutes the entire agreement between NxtPromo and the client. No other verbal promises or external representations are binding.
  • No Waiver: Any leniency shown by NxtPromo regarding a breach of these terms does not constitute a waiver of our rights in the future.
  • Electronic Signatures: For the purposes of these terms, “in writing” and “signed” refer to handwritten signatures or confirmed digital approvals through our official portal.
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